If you find that you have received a damaged bottle or a 'corked' wine, let us know and we will be happy to replace it. Follow the process below:

• Notify us by email or phone call, and return the bottle to our outlet within 24 hours of receiving your order.
• You will be contacted after our assessment of the returned product, where we will either offer you an exchange or a refund.
• Bottles on promotion (with a slashed price) are not exchangeable, returnable or refundable.

For wines, corked bottles sent back to us should still have its original contents, with a minimum of half full – this will help our assessment of the product. Empty bottles will not be eligible for replacement. For liquor/ spirits, opened bottles are not returnable. We reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the customer.

Note: Refund policy doesn't apply to self-pick up orders as you're advised to inspect the goods before leaving the premises.

Please return your purchase to the following address:

The Wine Outlet

No.63-2, Jalan Radin Bagus,

Sri Petaling, 57000 Kuala Lumpur.

                                   
Please contact us at thewineoutlet.my@gmail.com or 0122188181 you have any questions or doubts.